Refund and Returns Policy

Effective date: 22 August, 2025
Last updated: 22 August, 2025

Policy overview

Governing law: Laws of the People’s Republic of Bangladesh
Jurisdiction: Courts of Bangladesh
Contact: support@boikutoo.com | +8801882215536
Registered address: 160 Lake Circus (6th Floor), Kalabagan, Dhaka-1205, Bangladesh

You may request a return within 7 days of delivery for most items, provided the item is in its original, unopened condition and with all original packaging and accessories.
For damaged, defective, or incorrect items, you may request a return within 14 days of delivery.

Eligible items: new, unopened, and resalable condition. Digital content and opened software or e-books are typically not eligible unless defective.
Ineligible items: opened or used items that are not defective, perishable items that spoil, intimate goods (where applicable), and gift cards or vouchers (unless otherwise stated).
Items must be returned with all original packaging, tags, and included accessories. Boikutoo reserves the right to refuse returns that do not meet these conditions.

If you receive a damaged, defective, or incorrect item, you must notify Boikutoo within 7 days of delivery and provide:
- Order number
- Clear photos or video showing the issue
- A brief description of the problem
We will arrange a replacement or refund at our discretion, including any applicable return shipping costs.

Refunds for eligible returns will be issued to the original payment method or as store credit, at Boikutoo’s discretion.
If the original payment method is no longer available, we may offer an alternative refund method (e.g., store credit).

To initiate a return, contact Boikutoo Customer Support at:
- Email: support@boikutoo.com
- Phone: +8801882215536
- Address: Boikutoo, 160 Lake Circus (6th Floor), Kalabagan, Dhaka-1205, Bangladesh
You may be responsible for return shipping costs unless the return is due to our error (damaged/defective/incorrect item).
For returns initiated due to Boikutoo’s error, we will provide a prepaid return label or arrange carrier pickup, as applicable.
Returned items should be sent to Boikutoo’s returns address or the address specified by Customer Support.

Returned items are inspected upon receipt. Refunds or store credits are issued within 7–10 business days after our inspection is complete, subject to payment processor timelines.

If you prefer an exchange (e.g., different edition or title), please request it within the applicable return window. Availability may vary. An exchange may be treated as a return followed by a new purchase.

Boikutoo may modify this returns policy from time to time. We will post the updated policy on the site and reflect the “Last Updated” date. Changes apply to orders placed after the effective date.

Important notes

Ensure alignment with Bangladeshi consumer protection guidance and any platform-specific requirements.
Link this policy clearly from the Terms and Conditions and checkout pages.
Consider language localization (Bangla) for wider accessibility.
Provide clear escalation paths for disputes.